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Remote Assistance

Using LogMeIn software I can safely and securely offer remote support services to anyone not living in the service area. With just a few mouse clicks you can grant me access to your computer, watch on your screen while I work, and stop the session any time you want. There is a chat window on your screen that we can use to discuss your needs and solutions, or we can talk on the phone while you watch me work. I use Skype, so you can call me for free from anywhere in the US or Canada. At the end of our session all traces of the LogMeIn software is removed from your computer and I will no longer have access until YOU invite me again.

Note: This service requires high speed internet access.

LogMeIn security:

• There is no need to open any extra ports on your corporate or personal firewall, as all communication between the technician and the customer’s PC make use of the standard web protocol (HTTP).

• An encrypted connection is established between technician and customer, using established Internet protocols (256-bit SSL).

• Support sessions are initiated by the customer: a technician cannot examine a customer’s PC without being invited to do so by the customer.

• Once the support session has ended, all access rights to access the customer’s PC are removed.

• Sessions can be recorded to provide a trail of a technician’s actions.

• An MD5 hash is calculated and recorded for each file transfer. The hash is shown in the Chat Area on the Technician Console and on the customer’s PC. It is also included in the session log. Generating an MD5 hash makes it possible to easily check whether a file sent to a customer’s PC has been changed.

• Nothing is permanently installed on the customer’s PC. A small Applet is downloaded when the session starts and is removed when the session ends. The only exception to this is if the Calling Card Applet is downloaded onto the customer’s PC. In this case, the Applet remains on the machine, but it is the customer who instigates support sessions using the Calling Card.